J E James Cycles - Sheffield

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Reviews about J E James Cycles - Sheffield

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  Marcus Sarko Review added: 2018.11.16

  ★ ★ ★ ★ ★
  Great Service 10/10
  
  Spent yonks looking across forums & reddit for some information for a new bike but wasn't getting to far. Decided to pop into the Sheffield JE James as it is next door to where I live. There I was served by Jamie who I can't sing his praises enough. Worked in retail most my life and his customer service was second to non. He spent so much of his time explaining whats what. His experiences with certain brands and components. And ultimately from that advice the info to make a decision. Ended up getting a bike I'm totally in love with and is a pleasure to ride.
  Someone give this guy a medal. Great store. Have returned several times since to get bits and bobs and its been great. Would recommend.
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  Sheffield Online Review added: 2018.06.08

  ★ ★ ★ ★ ★
  After trawling through different stores, I ended up at James Cycles, very deflated and still in need of a bell and mirror for my mobility scooter. Gavin helped me, he fitted the mirror there and then, and threw in a bell for free. I can not praise the service enough. Definitely lifted my mood and was worth the trouble of getting there and finding a solution. Fantastic service, with a smile. Thank you.
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  Mossop & Hobson Review added: 2018.02.28

  ★ ★ ★ ☆ ☆
  On balance, decent enough but no longer use. 3 and a half stars.
  Ive bought at least 4 £500 plus bikes off them, had a service or two.
  I haven't been there for about 6 years and probably wont return.
  The only issue i would say is the customer service and sniffy staff.
  I have now learned that the services were just about acceptable, but only just.
  Mediocre communication.
  I was a fairly regular customer for years but increasingly got the impression they weren't interested in people who were not viewed as 'serious cyclists' with a £3k bike.
  Must have spent thousands there but was more often than not just totally ignored by all staff when in the shop.
  .....they were generally always ' busy' chatting with their serious cyclist chums who always seemed to be there.
  The people in the workshop came across as just plain rude and unfriendly on several occasions, particularly lacking in any customer service skills.
  
  Nevertheless, they have been around forever and If you need something for your bike they will probably be able to sort you out at a fairly reasonable price.
  
  JE James do not seem to appreciate or value customer loyalty one jot.
  
  Personally, I'd go elsewhere.

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